Refund policy

WORKSHOPS – BOOKING, CANCELLATIONS & REFUNDS

 Booking & Availability • All workshop bookings are subject to availability. A confirmed booking secures your place on a specific date and time. • Spaces are limited and offered on a first-come, first-served basis. 

Refunds & Cancellations • Due to the limited capacity and fixed dates of our workshops, all bookings are non-refundable once purchased, except where required by law. • If you cannot attend, we may, at our discretion, offer the option to transfer your place to another workshop date, provided: • You give at least 7 days’ notice before your scheduled workshop • The alternative date is within 6 months of your original booking • Requests made within 7 days of the workshop are not eligible for transfer or refund.

Rebooking & Promotions • Any changes to your booking or rebooking requests are subject to availability and current pricing at the time of rebooking. • Previous offers, discounts, or promotions cannot be applied retrospectively.

Business Cancellations • We reserve the right to cancel or reschedule a workshop if necessary (e.g., due to low attendance or unforeseen circumstances). • In this case, you will be offered either: • An alternative date, or • A full refund • We will provide as much notice as possible, with a minimum of 7 days where feasible.

Venue Changes • We reserve the right to change the venue of any workshop if required. • Customers will be notified in advance of any changes.

Exchanges & Refunds Preloved Items & Upholstery Exchanges • Due to the unique nature of preloved and upcycled items, we do not offer direct exchanges. • To secure a different item, the fastest method is to: 1. Request a return in line with our policy below 2. Make a separate purchase for the new item (subject to availability)

Refunds • Refunds are available only for items that are: • Returned within 14 days of notifying us • In the same condition as received, unused, and in original packaging (where possible) • Accompanied by proof of purchase • We will notify you once your return is received and inspected. • If approved, refunds will be made to your original payment method within 10 business days. • Please note it may take additional time for your bank or card provider to process the refund. • If more than 15 business days have passed since approval, contact us at info@revampboutique.co.uk.

Non-Returnable Items Due to the nature of our products, the following are non-refundable: • Sale items • Gift cards • Custom, made-to-order, or bespoke items (including upholstery) • Items clearly described as non-returnable • Used personal items where hygiene rules apply

Preloved Items Disclaimer • All of our furniture, lamps, fashion accessories, and other items are preloved or upcycled. • Items may show signs of previous use or wear. • Refunds will not be issued for minor wear and tear consistent with the age and nature of preloved items.

Damaged or Incorrect Items • Inspect your order on receipt. • If an item is damaged in transit or incorrect, contact us within 48 hours at info@revampboutique.co.uk with photos. • We will resolve the issue by repair, replacement, or refund as appropriate.

Important Notes • All items and workshop spaces are subject to availability. • Promotional offers cannot be applied retrospectively to previous purchases. • By purchasing, you accept the unique character of preloved and upcycled items.